We are hiring a Call Center Representative to join our remote customer service team. In this role, you will handle incoming and outgoing phone calls to assist customers, resolve issues, and provide a friendly, professional experience. This position is perfect for individuals with strong verbal communication skills, a calm demeanor, and a passion for helping people — all from home.

• Answer inbound customer calls and make outbound follow-up calls when needed
• Listen actively to customer concerns and provide accurate information or solutions
• Document call details and customer feedback in internal CRM systems
• Escalate complex or unresolved issues to the appropriate team
• Meet daily call handling targets and maintain high customer satisfaction ratings
• Follow call scripts and company communication guidelines when required

• 📍 Location: Must reside in Germany with stable internet and quiet environment
• 💬 Language Skills: Fluent in English (written); fast and clear typing required
• 🖥 Technical Skills: Able to operate live chat platforms (e.g., Intercom, Zendesk, Crisp)
• 📲 Typing Speed: Minimum 40 WPM (words per minute)
• 💼 Soft Skills: Multitasker, fast thinker, polite and professional in writing
• 🕘 Availability: Flexible shifts (day, evening, or weekend hours may be required)