We are seeking a dedicated and empathetic Customer Support Agent to join our remote team. As the first point of contact for our users, you will play a crucial role in delivering outstanding service experiences, resolving customer inquiries efficiently, and maintaining a positive brand image. This is a 100% remote position open to candidates residing in Germany, with flexible working hours and opportunities for career growth.

• Respond to customer inquiries via email, live chat, and/or phone in a timely and professional manner
• Provide accurate information and resolve issues related to products, accounts, orders, or services
• Escalate complex queries to relevant internal departments
• Maintain detailed records of customer interactions using CRM tools
• Ensure high levels of customer satisfaction and represent the brand positively
• Follow standard operating procedures and contribute to FAQ or helpdesk documentation
• Collaborate with other support agents to improve processes and share knowledge

• 📍 Location: Must currently live in Germany with a quiet home workspace and reliable internet
• 📞 Communication: Excellent spoken English; clear pronunciation and active listening skills
• 🎧 Tech Setup: Headset with microphone, computer/laptop, and stable Wi-Fi
• 💬 Soft Skills: Patient, empathetic, and solution-oriented
• 🧠 Learning Ability: Able to learn new tools and systems quickly
• 🕘 Availability: Open to working in shifts (including weekends or evenings if needed)