We are looking for a detail-oriented Email Support Specialist to join our remote customer service team. In this role, you'll handle customer inquiries, complaints, and requests via email with clarity, accuracy, and professionalism. This position is ideal for those who prefer written communication, have excellent grammar, and enjoy solving problems without direct phone or chat interaction.

• Respond to customer emails within defined response time targets
• Understand customer issues, provide helpful and accurate solutions
• Use templates and guidelines, while personalizing responses
• Document all email interactions in internal systems (e.g., CRM)
• Escalate unresolved or complex issues to senior support team
• Maintain tone and style consistent with brand communication
• Meet performance metrics for response time, resolution rate, and customer satisfaction

• 📍 Location: Must live in Germany with stable internet access
• 💬 Language Skills: Fluent in English (written); strong grammar and spelling required
• 🖥 Writing Ability: Able to write clear, concise, and polite emails
• 🧠 Attention to Detail: Accurately understand and resolve written issues
• 💼 Tools: Experience using email support platforms (e.g., Zendesk, Freshdesk, Help Scout)
• 🕘 Work Attitude: Organized, responsible, and meets response deadlines
• 🕘 Availability: Flexible with shifts, including evenings/weekends if needed