We are looking for a Live Chat Agent to provide fast, friendly, and professional assistance to our customers via live chat. This role is ideal for individuals who enjoy problem-solving, multitasking, and helping people — all from the comfort of home. As a Live Chat Agent, you will handle multiple conversations at once, provide accurate information, and ensure customer satisfaction in every interaction.

• Respond to customer inquiries in real-time via live chat
• Offer solutions, answer questions, and resolve issues efficiently
• Use scripts or support documents when necessary but personalize each message
• Escalate unresolved cases to supervisors or relevant departments
• Maintain clear and detailed chat records using internal systems
• Meet daily response time, quality, and satisfaction targets

• 📍 Location: Must reside in Germany, with a stable internet connection and quiet workspace
• 💬 Language Skills: Fluent in English (written and spoken); German is a plus but not required
• 🖥 Basic Skills: Comfortable using a computer; familiar with tools like Gmail and Google Docs
• 💼 Communication: Good communication skills, patience, and a customer-first mindset
• 🧠 Learning Ability: Able to learn new systems quickly and adapt to remote workflows
• 🕘 Work Attitude: Punctual, responsible, self-disciplined, and capable of working independently