We are hiring a Technical Support Representative to assist users with technical issues related to our products or services. This role involves troubleshooting, diagnosing problems, and guiding customers step-by-step — all through remote communication channels such as chat, email, or phone. This position is ideal for tech-savvy individuals with strong problem-solving abilities and excellent communication skills.
🎯Key Responsibilities
Respond to technical inquiries via chat, email, or phone
Diagnose and troubleshoot software, hardware, or system issues
Walk customers through step-by-step solutions
Document issues and resolutions in the ticketing system or CRM
Collaborate with engineering or product teams for advanced cases
Escalate unresolved problems as needed
✅Requirements (Key Points)
📍 Location: Must live in Germany with internet access and home workspace
💬 Language: Fluent in English (spoken and written); German is a plus
🧠 Technical Knowledge: Basic understanding of software, devices, and web tools
🛠 Tools: Familiarity with helpdesk software (e.g., Zendesk, Jira, Freshdesk)
💼 Soft Skills: Strong problem-solving, patience, and the ability to explain technical terms clearly
Ready to Apply?
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